About Greenbox Storage
Our company provides a pickup and delivery summer storage service for college students across the United States. At the end of the spring semester, we pick up our clients' belongings, store their items over the summer, and then deliver their things when they're back on campus the next fall.
Background
Are you reliable, resourceful, results-driven, communicative, and gritty? These are our Core Values and the characteristics necessary for our Customer Support Representative. We are one of the fastest-growing startups in the United States and we’re looking for like-minded people to join our team. The Customer Support Representative will be crucial as we continue our growth efforts.
Job Summary
The Customer Support Specialist is a crucial role in serving as the glue that connects and translates the needs of Greenbox Storage clients to the entire company. This position is responsible for ensuring quick and thoughtful responses to clients and potential new clients alike. The department's success has a drastic impact on the conversion rate of prospects, the retention rate of customers in subsequent years, and the company's image in terms of reviews and public image.
Start date: ASAP
Compensation
$6 / hour USD.
Responsibilities
- Answer incoming calls, emails, and chats.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies
- Coordinating with on-campus teams to document special client requests - No matter how much we prepare, there will always be requests that fall outside the norm! Our job is to ensure clients' needs are met and that the job is executed properly. We don't say 'We Can't.' We say 'How can we?'
Requirements
- Fluent English with a minimal accent
- Must work in the American time zone (Eastern Standard Time)
- Experience as a Customer Support Representative
- Must have Zendesk experience
- Effective communication skills
- Must be willing to work weekends
- Ability to handle fast-paced changes and intense workloads.
- Strong critical thinking skills.
This is an exciting opportunity for a talented customer support professional to join our team. If you are passionate about customer service, we would love to hear from you. Apply today!